About · Chapter Two

get to know DAWN

"The people behind the work matter too. I hope this gives you a small glimpse into who I am beyond the resume."
Brooklyn Born · Philly Raised Haitian American SoCal Based Central HS · 270
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HELLO
Dawn Cheron, Trust and Safety operations leader, photographed in a brown suit on a leather Wassily chair
Dawn · 2026
01

Beyond the
resume

Where I'm from, where I'm going, and what shapes how I show up in the work. Skills matter. People matter more.

I was born in Brooklyn and raised in Philly, splitting plenty of time between both cities growing up. As a proud Haitian American and a graduate of Central High School, Class 270, I learned early on what it means to value culture, community, and the people who shape you. After years in Los Angeles, I now reside in Southern California's Inland Empire, just outside of LA, where I've built a life that balances ambition with creativity and wellness.

Outside of work, I'm someone who genuinely enjoys the little things. You can usually find me at the beach, at a Pilates class, or filling my space with more plants than I probably need. I've always been drawn to environments that feel inspiring, calm, and intentional, and that mindset naturally influences the way I approach my work as well.

Professionally, I'm passionate about creating thoughtful experiences, solving problems creatively, and continuously evolving both personally and professionally. I value growth, strong communication, and bringing a human-centered perspective into everything I do. While skills and experience matter, I also believe the people behind the work matter too, and I hope this gives you a small glimpse into who I am beyond the resume.

Based In
Inland Empire
Greater LA Area
Specialty
Community Mod
8 Years Deep
Currently
At Indeed
Open to More
Working Style
Remote First
Built for It
02

Where I've
built

Eight years of community moderation, operations leadership, and Trust and Safety work. Carried through two acquisitions. Each role taught me something the next one needed.

Aug 2025
Present
Indeed · Parent of Glassdoor Current
Operations Specialist, Trust and Safety
  • Lead Trust and Safety moderation strategy across professional community platforms, ensuring policy alignment, enforcement consistency, and operational scalability
  • Bridge product, policy, and operations by translating platform changes into enforcement guidance and surfacing operational gaps that inform roadmap decisions
  • Partner with Product, Engineering, Legal, and Policy teams on tooling improvements, risk mitigation strategies, and workflow enhancements
  • Drive AI-assisted moderation initiatives including prompt development, quality calibration, and human-in-the-loop program design
  • Serve as institutional knowledge holder across two acquisitions, maintaining continuity of standards and operations through organizational transitions
Oct 2021
Jul 2025
Glassdoor · Acquired Fishbowl Acquisition
Trust and Safety / Community Operations Manager
  • Sustained and expanded moderation operations post-acquisition, integrating Fishbowl's community infrastructure into Glassdoor's broader platform
  • Maintained 95% quality accuracy across manual moderation programs while scaling throughput to tens of thousands of content reviews monthly
  • Owned the full policy lifecycle, drafting, training, enforcing, auditing, and iterating across a complex, evolving content environment
  • Built and managed vendor relationships, overseeing external moderation partners and aligning them to internal quality and policy standards
  • Delivered regular operational reporting and trend analysis to leadership, translating moderation data into strategic recommendations
  • Partnered with Engineering and Product to identify tooling gaps, scope solutions, and improve reviewer workflows and internal dashboards
Aug 2019
Oct 2021
Fishbowl · Acquired by Glassdoor Early Team
Community Operations Lead
  • Joined as an early team member and built the moderation function from the ground up, hiring, onboarding, and training the initial team
  • Scaled operations to support platform growth, developing the workflows, escalation paths, and quality benchmarks that the team still operates against
  • Created foundational content policies, enforcement frameworks, and reviewer guidance that established consistency at scale
  • Managed end-to-end community moderation for a professional social networking platform serving millions of users
  • Collaborated cross-functionally on product launches, policy updates, and platform feature assessments
Nov 2018
May 2021
CBS Interactive · Burbank, CA
Social Media Customer Care Associate
  • Supported the launch of customer care social handles for CBS All Access, now Paramount+
  • Developed moderation and engagement best practices that became the operational standard for the team
  • Managed high-volume customer inquiries and contributed to social media strategy focused on brand reputation and audience retention
Jan 2018
Nov 2018
TaskUs · Snapchat Account
Advertisement Moderator
  • Moderated incoming advertisements at scale per platform policies, maintaining high accuracy across large review queues
  • Contributed feedback and QA reporting to improve moderation tools, policies, and procedures
Oct 2016
Jan 2018
DailyMail.com · New York, NY
Community Moderator / Editorial Assistant
  • Moderated reader comments in compliance with legal standards and editorial house rules across high-traffic news platforms
  • Copyedited and fact-checked breaking news stories and monitored UGC across social platforms to surface story leads
  • Coordinated remotely with UK-based editorial teams, early experience managing cross-timezone, distributed operations
Jun 2015
Jan 2016
TEKsystems · Harrisburg, PA
Technical Recruiter
  • Built candidate pipelines through LinkedIn sourcing, outreach campaigns, and networking, matched technical skillsets to client requirements
  • Negotiated compensation and terms, managed full recruiting lifecycle from screen to placement
03

Skills &
stack

A working list of what I bring to the table. Operations and Trust and Safety are the depth. Data, tools, and product fluency are what make the work executable end to end.

Strategy & Operations
How the work gets done
  • Cross-functional Leadership
  • Workflow & Process Design
  • Vendor Management
  • Incident Response
  • Scalable Systems Building
  • Stakeholder Alignment
Trust & Safety
The deepest expertise
  • Community Moderation
  • Content Policy Design
  • Severity Frameworks
  • Enforcement Operations
  • AI + Human-in-the-Loop
  • QA & Calibration
  • DSA Familiarity
Data & Tools
What I use to ship
  • SQL
  • Snowflake
  • Metabase
  • Jira
  • Performance Reporting
  • Prompt Engineering
04

Foundations
built

Where it started, and where I keep learning. The degree is the floor. Eight years of building real systems is what made the rest.

Bachelor's Degree
Millersville University
Bachelor of Science, Speech Communication with a focus in Public Relations.
Millersville, PA 2011 — 2015
Always Learning
Continuous Growth
Currently expanding into product management. Building fluency in PM frameworks, SQL, and product strategy alongside ongoing Trust and Safety work.
Self-Directed Ongoing
HELLO
Want to chat?
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Whether you've got a project, a role, or just want to talk shop about Trust and Safety, I'd love to hear from you.

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