I build the systems, teams, and policies that make platforms safe and scalable. Trust and Safety leader with eight years specializing in community moderation, from early-stage startups to enterprise scale. Currently at Indeed.
I work with UGC platforms, AI startups, and marketplaces that need senior Trust and Safety thinking but aren't ready to hire a full team yet. Greenfield builds are my specialty. I've done this before, and I can do it again for you, faster than you'd expect.
Most platforms hit the same wall. They've grown faster than their Trust and Safety has, and now they need real infrastructure. Or they're starting from zero and don't know where to begin. I work on the problems below, end to end. Not advice, not slides. The actual build.
You've got a growing platform and zero Trust and Safety infrastructure. I've built this function from the ground up before, hired the team, set the standards, and made sure it could scale without breaking.
Your model is flagging the wrong things. Your reviewers are overruling it constantly. The pipeline between AI and human is broken. I design the system so AI does what it's good at and humans do what they're good at.
Your volume just tripled. Your team is burning out. Quality is slipping but nobody can pinpoint where. I find the bottleneck, fix the workflow, and make sure the next 10x doesn't break the system.
A lot of consultants build something only they can run. That's not how I work. My job is to build a system your team understands, owns, and can maintain after I'm gone. I'm here to solve the problem, not become a permanent line item.
That means documentation that actually gets read. Frameworks people can apply on their own. Tooling that fits how your team really works. And a clean handoff when the build is done.
Strategy that ignores how the work actually gets done falls apart in week two. I start by understanding the queue, the reviewers, the tools, the bottlenecks.
The fanciest framework is useless if your team can't run it on a Tuesday at 2pm. I design systems that fit the people doing the work.
Because they are. Every policy, every framework, every decision tree gets written so someone new can pick it up and run.
Vanity metrics waste everyone's time. I track the numbers that tell you whether the system is healthy and where it's about to break.
Two engagements that show how I work. Each one shows the full arc, from what was broken when I walked in to the system that was running when I left. Details available on discovery call.
Took a small startup community moderation function and prepared it to operate inside a large enterprise. Hiring, onboarding, training, tool building, and policy work that held up through the transition and beyond.
Built and trained a GPT-based moderation system as the first pass before manual review. Designed the prompt, the policy alignment, and the continuous feedback loop that kept it improving over time.
Different platforms need different levels of support. I work across three engagement types depending on where you are. Not sure which fits? Book a call and we'll figure it out together.
Ongoing senior Trust and Safety leadership without the full-time hire. You get a strategic partner on a retainer who's invested in the long game and accountable to outcomes.
A specific deliverable on a defined timeline. Policy build, framework design, AI pipeline audit, vendor strategy. Clean scope, clean handoff.
Looking for someone in-house to lead Trust and Safety, operations, or product? I'm open to the right opportunity, especially roles bridging operations and product management.
My experience runs deepest in environments where content, community, and AI intersect. Familiar with the Digital Services Act and other regulatory frameworks shaping modern moderation. If your platform fits one of these, we'll have a productive call.
Social platforms, community apps, professional networks. Anywhere users post and the platform has to keep it safe.
Early-stage AI companies that need safety frameworks before they scale. Red-teaming, evaluation design, human-in-the-loop programs.
Buyer-seller platforms working through fraud, bad actors, and the trust systems that make commerce work at scale.
Companies standing up Trust and Safety for the first time or restructuring after rapid growth. Team design, tooling, process documentation.
If your platform needs real Trust and Safety infrastructure and you'd rather build it right than figure it out under pressure, book a discovery call. Thirty minutes, no pitch. We'll see if it's a fit and what makes sense from there.